PRIVACY POLICY (Data Protection Act - 2018)

This privacy policy sets out how Sparecraft Limited uses and protects any information that you give when you liaise with us or use our website. Sparecraft Limited are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified during the course of trading then you can be assured that it will only be used in accordance with this privacy statement.

THE ORGANISATION (Who we are)

We are Sparecraft Limited company number 6407077. Our registered address is Mallard House, Duck Island Lane.  Ringwood.  Hampshire.  BH24 3AA

Our trading location is: Ringwood.

INFORMATION COLLECTED

We may collect the following information:

USE OF INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

THIRD PARTY SERVICE PROVIDERS WORKING ON OUR BEHALF

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

SECURITY

Security precautions are in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as bank details) is either encrypted on our secure server, or kept on paper in a secure location.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

CONTROLLING YOUR PERSONAL INFORMATION

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: sales@sparecraft.com or post to Sparecraft Limited, Mallard House, Duck Island Lane.  Ringwood.  Hampshire. BH24 3AA.  Alternatively, you can telephone 01425 475360.

You have the right to ask for a copy of the information held about you in accordance with the Data Protection Act (DPA) 2018. This request for information will be processed in under 30 days. We may charge a small fee for information requests if they are a repeat request, or involve a large amount of data, to cover our costs in providing you with details of the information we hold about you. If we cannot process your request within 30 days due to its complexity or amount of data, we will inform you of this delay

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you would like a copy of the information held on you please write to Sparecraft Limited, Mallard House, Duck Island Lane.  Ringwood.  Hampshire.  BH24 3AA.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

RIGHTS FOR INDIVIDUALS

Individuals have the following rights regarding their data:

If you are not satisfied with the way we have handled your request, then you have the right to lodge a complaint with the:

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

REVIEW OF THIS POLICY

We keep this Policy under periodic review. This Policy was last updated in May 2018